Talkdesk has announced a new partnership with Cognizant to fast-track the transformation of AI-powered CX solutions. This alliance leverages Cognizant’s extensive consulting expertise, technology modernization, and industry knowledge with Talkdesk’s innovative vertical industry clouds and unique AI-powered contact center as a service (CCaaS) offerings, aiming to boost the adoption of AI-led CX solutions among enterprise customers.
“We are delighted to partner with Cognizant to continue our global growth momentum. GenAI offers unparalleled opportunities for enterprise companies to enhance and find hidden opportunities in customer experience. Many enterprise organizations trust Cognizant to help them modernize and transform their customer experience, and through this collaboration, we look forward to bringing our GenAI offerings to more enterprises,” said Al Caravelli, Senior Vice President of Partnerships and Alliances at Talkdesk.
This collaboration will provide enhanced CX solutions, enhanced services, and cutting-edge AI offerings to both companies’ customer bases. It is expected to accelerate Talkdesk’s growth and recognition among large enterprises while supporting Cognizant’s objective of expanding its global CX presence.
Recently, Talkdesk introduced several industry-first GenAI innovations, including Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare.
“Talkdesk helps companies embrace a new era of automation and intelligence with unique AI-powered contact center solutions. Following decades of CX market leadership, integrating Talkdesk AI solutions into our offerings was a logical next step to ensure we continue transforming contact centers and customer experience through personalized, intelligent service and operational efficiencies,” said Sandra Notardonato, Senior Vice President of Alliances and Partnerships at Cognizant.
In other news, Cognizant and Microsoft have announced a deepening of their collaboration aimed at distributing Microsoft's advanced generative AI and copilot technologies to millions of Cognizant users.
