Tech Mahindra has partnered with LivePerson to transform customer engagement within the financial services and Healthcare and Life Sciences (HLS) sectors.
"Our partnership with LivePerson will provide the financial services and HLS (Healthcare and Life Sciences) industries with a significant leap forward in customer engagement powered by artificial intelligence. Leveraging LivePerson's conversational platform and AI technology along with our deep domain expertise allows us to enable organizations to scale at speed, drive digital innovation, improve operational efficiency, and deliver superior outcomes for their customers and patients,” said Birendra Sen, Business Head, Business Process Services, Tech Mahindra.
By merging LivePerson’s conversational platform and AI technology with Tech Mahindra’s Business Process Services (BPS), the partnership is set to tackle the specific challenges and opportunities within these industries. The alliance aims to deliver personalized customer experiences, providing intelligent recommendations while maintaining stringent data security and compliance standards. Moreover, it will improve operational efficiency by automating routine tasks, allowing employees to concentrate on more complex issues.
The partnership focuses on accelerating time-to-market by integrating AI-driven solutions with human expertise, delivering impactful customer service solutions. Tech Mahindra’s BPS will leverage LivePerson’s Conversational Cloud platform to craft custom solutions for healthcare organizations, aimed at reducing patient wait times, improving accessibility, streamlining patient onboarding, and ensuring data security.
Financial institutions will benefit from reduced operational costs, enhanced security, and improved customer satisfaction through AI-powered agents, secure messaging, and enhanced self-service options.
"The financial services and HLS industries are undergoing rapid digital transformation, and customer expectations are higher than ever. Through our partnership with Tech Mahindra, we are committed to helping businesses meet and exceed these expectations by delivering personalized, efficient, and secure conversational experiences across digital channels,” said Dan Sincavage, Senior Vice President, Partnerships at LivePerson.
