Verint has announced an expanded collaboration with Webex by Cisco, integrating the Verint Open Platform’s unified data hub into the Webex App Hub for the Webex Contact Center.
This integration aims to assist brands with CX automation capabilities, enabling them to access valuable customer engagement data and gain a competitive edge. By utilizing Verint's open platform, which is fueled by artificial intelligence and data-driven insights, businesses can seamlessly integrate with Webex to enhance their customer experience.
“We’re excited to bring the power of CX automation to Webex App Hub to help brands unlock rich customer engagement data and drive strategic advantage. Our open platform built with artificial intelligence and data at the core is now interoperable and compatible with Webex,” says John Bourne, Senior Vice President, Global Channels and Alliances, Verint.
The core of the Verint Open platform
At the core of the Verint Open Platform lies a unified data hub, designed to aggregate a brand’s behavioral data from various sources into a single repository. This behavioral data encompasses customer interactions, experiences, and workforce data generated across all touchpoints. This valuable data is often trapped within disparate silos, making it challenging for organizations to access and utilize it effectively. However, the unified data hub breaks down these silos, enabling easy access to critical insights that empower employees, supervisors, and managers to drive operational efficiency and strategic decision-making.
The Verint Platform's openness aligns seamlessly with a brand’s enterprise ecosystem, offering the flexibility to adopt new innovations according to their business priorities. This flexibility not only drives return on investment but also future-proofs technology investments, ensuring businesses stay agile and competitive in a rapidly evolving market landscape.
"Secure and accurate real-time data is critical for organizations to measure how they are performing against customer expectations. Verint’s Data Hub is now available as an integration with Webex Contact Center, where customers will be able to enhance customer engagement across every area of the business,” said Jono Luk, Vice President of Product Management, Webex by Cisco.
In other news, Verint and Talkdesk have unveiled an extended collaboration to introduce a new offering - Verint Workforce Management for Talkdesk.
