Enterprise resource planning (ERP) software provider SYSPRO has partnered with SugarCRM to bring a tightly integrated ERP and CRM solution to mid-market manufacturers and distributors. The partnership will allow customers to align their front-end and back-end operations, enhancing inventory management, streamlining supply chain and manufacturing processes, and boosting revenue. This is SugarCRM's next step in bringing value and productivity gains to mid-market customers worldwide, followed by its latest generative AI advancements.
"SugarCRM is thrilled to partner with SYSPRO ERP to bring newfound productivity gains to sales, marketing, and customer service professionals. Powerful CRM and ERP integrations fulfill the need for a complete 'business operating system' spanning across the back-office and front-office to realize maximum productivity and efficiency within the business. Together with SYSPRO ERP, the Sugar platform will do the work to unlock customer insights, improve the experience by providing a 360-degree view of the customer, enable better decision-making with real-time analytics, and enhance collaboration with a single source of truth for all customer data," says Clint Oram, SugarCRM's Co-Founder and Chief Strategy Officer.
The combined SYSPRO ERP and SugarCRM solution enables seamless data sharing between platforms. With this integration, sales teams can access real-time ERP data directly through the CRM system, quickly checking product availability and processing orders more efficiently.
Additionally, the integration offers sales and customer service teams access to the latest inventory details from the ERP system. This enables them to provide customers with precise information regarding product availability and delivery timelines. This helps prevent stock shortages and make promises that can't be kept.
Furthermore, SugarCRM's AI-driven platform can analyze transactional and catalog data obtained from SYSPRO. It uses this data to identify the products a customer is most likely to purchase, make recommendations for cross-selling or upselling, and then provide a clear, step-by-step action plan for the sales representative.
"When looking for a best-of-breed CRM partner who understood mid-market manufacturing and distribution, SugarCRM was the obvious choice. We already have several customers seeing enormous benefits even prior to launch. We look forward to continuing that momentum through this strategic partnership," said Sanjay Ejantkar, Vice President of Global Alliances, SYSPRO Americas.