Unified Communications (UC) solutions provider Yeastar has launched Live Chat and Facebook Messenger integrations as part of the latest updates to its P-Series Phone System. These integrations build on the capabilities of Yeastar's contact center solution, which includes WhatsApp and SMS.
Yeastar allows businesses to seamlessly integrate a live chat feature on their website, enabling real-time communication with customers. This feature is customizable to match the business’s branding. When a customer sends a message, it goes directly to a unified inbox within the Linkus UC Clients, where agents can manage all interactions from one place. Additionally, if needed, these chats can be escalated to phone calls, offering free consultations that can help turn website visitors into potential leads.
"Integrating live chat and Facebook Messenger into our contact center solution aligns with our vision and is a major milestone in Yeastar's CCaaS roadmap. As contact centers take on a broader role, businesses must adapt and equip themselves with essential tools for delivering omnichannel customer service. Going forward, we will continue to provide more communication options to help them excel and differentiate themselves in the market," said Arya Zhou, Head of Global Sales at Yeastar.
The Facebook Messenger integration strengthens the customer service portfolio and allows businesses to connect with their audience where they already are.
