Avaya Announces Acquisition of Edify
72% of Agents Demand AI: Is Your Contact Center Keeping Up?
Yellow.ai Launches Orchestrator LLM, Setting New Standards in AI-Powered Customer Support
Sprinklr Announces a Host of AI-Driven Solutions to Enhance Customer Experience Management
Calabrio Unveils the Latest Game-Changer in Business Intelligence for Contact Centers
ServiceNow and Genesys Introduce Unified Customer Service Platform
RingCentral Revolutionizes Workflow Automation with AI and Video Integration
AWS Launches Amazon Q, The Ultimate AI Assistant for Developers and Businesses