Contact Center

US Customer Experience Awards ’24 Are Now Live and Open for Entries!

NICE CXone Summer 2023 Release Streamlines Customer Interaction Management

Invoca Appoints New Chief Marketing Officer

AI Poised to Help Agents, Not Replace Them

Theta Lake Adds Support for RingCentral Contact Center to its Existing RingCentral Integration

ibex Integrates into Genesys Cloud CX   

Bandwidth Unveils Solution for Effortless Voice-Based AI in Contact Centers 

Genesys and Salesforce Partner on AI-Powered CX Super Solution