Customer Preferences

Verint Unveils Platform for Retailers to Bridge the Gap Between Digital and Physical Shopping

IBM and SAP Debut AI Solutions for Consumer Goods and Retail

Almost 90% of Americans Cut Ties with Retailers Due to Paid Returns

Are Consumers Ready for AI? Exploring Shifting Sentiments in Customer Engagement

Decoding Consumer Frustrations with Customer Support

The Age of AI: Consumers View Data Choice and Control as Fundamental Rights 

Data Reveals Shifting Consumer Attitudes in E-Commerce and What the Future Holds

What Do Shoppers Value Most: Price, Content, or Reviews?