Customer Preferences

Are Consumers Ready for AI? Exploring Shifting Sentiments in Customer Engagement

Decoding Consumer Frustrations with Customer Support

The Age of AI: Consumers View Data Choice and Control as Fundamental Rights 

Data Reveals Shifting Consumer Attitudes in E-Commerce and What the Future Holds

What Do Shoppers Value Most: Price, Content, or Reviews?

Marketing Messages Matter— More Than Half of Consumers Act on Restaurant Promotions 

64% Wouldn’t Return After a Single Negative Experience with a Brand

AI in Retail: 87% Willing to Share, Despite Privacy Concerns