Boost.ai has announced the launch of its AI-powered CX Insights, a suite of three features that enhance the conversational AI experience for enterprises by offering a more profound analysis of customer interactions. The capability automatically reviews every conversation held by virtual agents, delivering detailed and actionable insights that enable businesses to adapt their customer experience strategies in real-time.
"In the world of customer experience, every conversation matters. Today, virtual agents need to go beyond just following an automated conversation flow, they need to deliver a positive experience for every customer, delivering accurate responses and building customer trust. This launch marks a significant shift in our industry and is a key part of our broader vision. Looking ahead, we envision a future where customer experience is entirely conversation-driven, and this is a major step forward to achieving it," said Henry Iversen, co-founder and CCO of boost.ai.
Boost.ai’s AI-powered CX Insights offers a comprehensive solution that reviews every customer conversation automatically and provides a thorough analysis of interaction quality. This continuous, data-driven approach enables enterprises to boost customer experience with unprecedented insight into interaction effectiveness.
AI Review
This feature automates the analysis of every customer conversation, ensuring efficient and consistent evaluations without manual input. Leveraging a dedicated algorithm and a specially trained Large Language Model (LLM), it offers an in-depth review of conversation context, intent, and response relevance.
Actionable Metrics
Actionable Metrics track and classify the outcomes of all conversations, providing deeper insights into why interactions were handled by a virtual agent or escalated to a human representative. Actionable metrics ensure customers receive accurate answers and appropriate support.
Conversation Insights
This upgraded visual suite displays detailed CX metrics and trends across all interactions, removing ambiguity and facilitating data-driven decision-making. Conversation Insights enables enterprises to continually enhance their virtual agent performance to improve customer experience over time.
