Verint has partnered with a subsidiary of Tech Mahindra Eventus Solutions Group to provide Verint Digital-First Engagement solutions to midsize and large businesses around the world.
Eventus Solutions Group, in its role as a value-added reseller partner, aims to assist organizations globally in fully utilizing Verint's cutting-edge Digital-First Engagement solutions. This will enable their teams to engage customers more efficiently and facilitate digital customer experience (CX) transformation.
“We’re proud to be a reseller partner to Verint. In addition to the technology implementation, we also offer expert consulting services to help our clients optimize every touchpoint along the customer journey, from initial contact to ongoing support. This new partnership will enable organizations to take their customer engagement to the next level," said Milos Djokovic, CEO and Managing Director, Eventus Solutions Group.
As more and more consumers turn to digital channels, businesses are facing high customer expectations. To help organizations meet these challenges and deliver exceptional customer experiences, Verint offers a range of solutions that support this shift to digital, including conversational AI, engagement channels, engagement orchestration, and knowledge management.
“This new partnership will elevate Verint’s long-standing relationship with Tech Mahindra to new levels through a global practice around CX consulting and advising provided by Eventus. We are pleased to welcome the Eventus team to our growing network of experts in this field and look forward to launching additional Verint solutions through Eventus in the near future,” says John Bourne, Senior Vice President, Global Channels and Alliances, Verint.
Elsewhere, Verint has recently partnered with government IT solutions provider Carahsoft to provide digital-first citizen engagement solutions in the U.S.
