Salesforce has signed the agreement to acquire Airkit.ai, a company specializing in AI-driven customer service solutions.
Airkit.ai's technology assists Fortune 500 enterprises and rapidly expanding businesses in constructing versatile, cross-channel customer interaction apps and employing AI-driven customer support agents.
After the acquisition's completion, Airkit.ai will be integrated into Salesforce's Service Cloud division and under the continued leadership of Adam Evans, the Co-Founder and CTO of Airkit.ai. Adam has a history of successful collaboration with Salesforce, having previously co-founded RelateIQ, which was acquired by Salesforce in 2014 and played a pivotal role in the development of Sales Cloud Einstein.
“The future of customer engagement will be powered by a new set of AI-driven customer experiences. Adam and team have a strong understanding of the Customer 360 Platform and are some of the best technologists we have worked with in helping Salesforce customers connect with their own customers in a whole new way. We are excited to bring the Airkit.ai team back to Salesforce where they have a strong track record of innovation and a focus on customer success,” said Bill Patterson, EVP & General Manager of C360 Applications at Salesforce.
Integrating Airkit.ai into Salesforce will accelerate the transition of Service, Sales, Marketing, and Commerce teams into the AI-driven future of customer engagement.
“In the world of Generative AI, it’s clear we need new types of experiences that provide opportunities to transform the engagement experience. At Airkit.ai, we’ve been doing this since our inception, and view Salesforce, the customer company, as a perfect fit for Airkit.ai, the experience company,” said Adam Evans, Co-founder and CTO, Airkit.ai.
Airkit.ai, an established partner in the Salesforce AppExchange ecosystem and a company supported by Salesforce Ventures, will join the Salesforce team after the acquisition concludes. The acquisition is anticipated in the second half of Salesforce's fiscal year 2024, pending standard closing requirements.
Speaking of Airkit.ai, the company has recently published a survey highlighting the increasing demands of customers and the importance for brands to provide effective and compassionate customer support.
