Kore.ai has announced the release of the Kore.ai Experience Optimization (XO) Platform Version 11.0, geared towards driving AI-powered business interactions across various scenarios, including customer interactions, agent support, and search experiences.
"Coming off the heels of a successful $150 million round, this next wave of innovation reinforces how Kore.ai is leading the way with generative AI. We have reimagined what it takes for our platform users to bring new AI-automated solutions to market faster and deliver value with speed, accuracy and cost. XO V11.0 will take the complexities and time out of building and managing AI and focus on putting it to work to drive value at scale," said Raj Koneru, Founder and CEO, Kore.ai.
The key highlight of the XO Platform Version 11.0 lies in its ability to expedite the deployment of AI by up to 10 times. By offering advanced AI automation capabilities, the platform enables enterprises to create optimal conversational experiences tailored to their specific requirements.
The XO Platform Version 11.0 capabilities
With the release of XO Platform Version 11.0, Kore.ai introduces several industry-first capabilities. One such feature is the Unified Experience, which provides users with a single interface across all integrated Kore.ai products, including Automation AI, Contact Center AI, Search AI, and Agent AI. This streamlined interface streamlines navigation and enhances user experience.
Another addition is the Multi-LLM Generative AI functionality, which allows users to orchestrate multiple Language Model (LLM) models to deliver more human-like conversational experiences. This includes Kore.ai's XO GPT models, which enable paraphrasing, summarization, and understanding of user intents. These models are optimized for customer experience conversational use cases, offering lighter, faster, and more cost-effective solutions.
Furthermore, the Advanced Retrieval Augmented Generation (RAG) feature enhances content discovery by leveraging company assets. Users can implement custom extraction strategies, manage data more effectively, and tailor chunking options to suit their specific needs. This capability enables the creation of prompts and business rules tailored to individual use cases.
The XO Platform Version 11.0 also includes functionalities such as Outbound Campaigns, which automate proactive voice outreach to customers using an agentless dialer for messages, collections, and reminders. Additionally, Agent Assistance provides human agents with real-time coaching through guided instructions and playbooks, enhancing their performance and productivity.
A couple of months ago, Kore.ai integrated its Experience Optimization (XO) Platform with Zoom Contact Center, which enables Zoom Contact Center customers to use intelligent virtual assistants powered by the XO platform.
