Kore.ai has announced an integration of its Experience Optimization (XO) Platform with Zoom Contact Center that enables Zoom Contact Center customers to use intelligent virtual assistants powered by the XO platform.
The IVAs are capable of automating up to 90% of frontline requests, improving the experience with no-code deployment, 24/7 self-service, and multilingual support for over 130 languages.
"The world is moving quickly toward an AI-first framework, making it imperative to provide the best AI solutions to every Zoom user. Our no-code platform enables an easy integration that brings the benefits of multichannel conversational experience to Zoom's unified communications and collaboration processes. This will facilitate a connected, collaborative and intelligent communications platform," said Kore.ai CEO and Founder Raj Koneru.
In addition, the IVAs can recognize user intent, sentiment, and tone and enable human-like conversations through superior natural language understanding and contextual intelligence. Because they are powered by generative AI technology and large language models (LLMs), the IVAs can transform how customers, agents, and employees interact with enterprises.
The integration with the Kore.ai XO platform helps businesses develop and launch IVAs that can automate customer interactions and provide 24/7 access, resolve user questions and tasks, and even transfer the customer to a human agent on Zoom for complex queries.
The Kore.ai XO Platform and integration for Zoom Contact Center is now available on the Zoom marketplace.