Verint has announced today that a major U.S. bank has selected the Verint Open Platform to enhance CX automation in their contact centers.
“We are pleased to be selected by one of the top five U.S. banks to modernize their contact centers. We are uniquely positioned to help large brands increase CX automation at their own pace with our differentiated open platform. We look forward to working with the bank to increase adoption across their workforce and expand the use of the Verint Platform with AI-powered bots to drive significant AI business outcomes,” says Dan Bodner, Chairman and Chief Executive Officer, Verint.
The bank, one of the top five in the country, has signed a multi-year, $4 million contract for the deployment of various Verint Open Platform applications across 5,000 of its agents. This contract covers one-eighth of the bank's total 40,000 contact center agents spread across different business units. The agreement also includes a fully negotiated option to expand the coverage.
In addition, Verint and the bank are in discussions about potentially deploying several AI-powered bots, which are not part of the current contract. Some of the AI-powered bots that Verint has recently unveiled are the Interaction Wrap-Up Bot and the Verint TimeFlex Bot.
Similarly, Verint has recently disclosed that a prominent Fortune 500 enterprise has chosen its services to deploy artificial intelligence (AI) to drive business results.
