NICE has announced that Orange Cyberdefense, a global cybersecurity firm, has chosen NICE CXone to streamline its critical service operations for clients across nine countries and sixteen sites. This will enable fast, seamless, and consistent customer experiences (CX) for all clients worldwide.
“Like many large companies, Orange Cyberdefense has experienced information silos across services, technologies, and teams from M&A growth. NICE’s purpose-built AI helped knock down these silos by connecting agents and integrating with other systems to create consistency across customer experiences. We are excited to assist in Orange Cyberdefense’s digital future as they protect organizations from cyber threats,” said Darren Rushworth, President, NICE International.
Orange Cyberdefense opted for NICE CXone due to its comprehensive capabilities, which allow them to eliminate operational silos, improve transparency in both customer and agent experiences, and build an advanced, future-proof CX operation. By utilizing NICE CXone, Orange Cyberdefense has optimized its infrastructure to route interactions based on skills and language, reducing the number of manual touchpoints to ensure high-quality, 24/7 support regardless of location.
With all users connected to a single, user-friendly platform, agents can collaborate with global teams while maintaining hybrid work flexibility.
“I’m excited to see how our customer experiences and company are evolving with NICE CXone. Due to the nature of our business, we strive to deliver the highest possible quality service to our customers around the clock. As customer behaviors change due to the new digital demands, we must ensure we not only keep up with expectations but exceed them. With one integrated platform, I believe our customer experience will improve beyond what I already thought was possible. Working with NICE and Orange Business, I feel confident that we will be able to anticipate and prepare for future needs,” said François Borlido, CIO, Orange Cyberdefense.
