Genesys has partnered with World Wide Technology (WWT) to offer new customer and employee experience solutions. WWT will create a dedicated Genesys team to help organizations improve their customer experience and support over 2,000 WWT customers, including 80% of Fortune 100 companies.
Genesys and WWT's joint capabilities will assist organizations in quickly migrating to the cloud and implementing digital and AI technologies. By leveraging both companies' solutions, organizations can improve their ability to listen, predict, interact with, and optimize their interactions with customers and employees in real-time, resulting in improved business outcomes. Additionally, joint customers will have the opportunity to test the Genesys Cloud CX™ platform in WWT's advanced technology center, which will facilitate a seamless digital transformation process.
"Delivering better business outcomes begins with technology that helps organizations quickly and smoothly adapt to customer needs and expectations. Our long-standing relationship with WWT is based on a shared belief in the power of customer and employee experience transformation. This new partnership represents our commitment to helping organizations access end-to-end technology solutions that enable true intimacy at scale to foster customer trust and loyalty," said Amy Slater, Vice President of America's Partner and Alliances Ecosystem Sales at Genesys.
Genesys and WWT have a long history of working together to help companies adapt to the digital age by simplifying the adoption of cutting-edge, cloud-based customer experience solutions. Recently, the two companies closed a large deal with a multinational telecommunications company. The company chose Genesys technology to power its experience orchestration strategy, which will allow it to improve customer engagement across voice and digital channels.
"As a company that prides itself on being a 'trusted advisor' to our customers, we continually focus on identifying market-leading vendors and technologies that can add value to our solution offerings. Genesys thought leadership and completeness of vision make them a driving force in CX strategy. With Genesys, we will be able to create personalized and powerful customer-centric experiences, unifying all interactions across the customer journey - from web commerce transactions to customer service engagement. As a result, WWT is excited to partner with Genesys and add them to our ecosystem of Contact Center partners," said Simon Kruger, Contact Center Practice Manager at World Wide Technology.Elsewhere, Genesys has announced a new collaboration with Amazon Web Services (AWS) to help organizations accelerate their digital transformation and upgrade their cloud customer experience strategies.