Ibex has introduced Wave iX Translate, a tool that enables real-time communication in over 150 languages, eliminating the need for native speakers.
“AI is redefining customer experience (CX), and ibex is at the forefront of this transformation with next-generation, hyper-personalized, and intelligent customer and brand interactions that enhance profitability and reduce the overall cost to serve. Wave iX Translate is a game changer for seamlessly delivering multilingual CX across digital and voice channels. It enables real-time two-way conversations in over 150 languages—without the need for native language speaking agents or cumbersome third-party language interpreters—allowing CX organizations to better serve customers around the globe while reducing operating costs,” said Bob Dechant, CEO, ibex.
Wave iX Translate enables agents and customers to communicate in their preferred language, with instant translation facilitating mutual understanding. This breakthrough helps businesses transcend language barriers, adapt to local dialects, and enhance customer interactions, fostering deeper connections.
The solution speeds up interactions by offering automated responses and helpful suggestions, enhancing efficiency in handling multilingual calls and chats. It also saves transcripts of conversations, allowing seamless performance monitoring and data analysis.
Wave iX Translate is part of the revolutionary AI-driven digital solutions within the ibex Wave iX suite, which includes AgentAI, CustomerAI, and InsightsAI. These tools leverage advanced GenAI to support the next wave of AI-enhanced customer and employee experiences.
