Five9 has announced a definitive agreement to acquire Acqueon, integrating its AI-powered, omnichannel engagement capabilities to transform how businesses interact with their customers. This will ensure the right outreach at the right time through the most effective channels to drive better business results.
“Today’s customers have become more sophisticated and have higher demands, and this strategic acquisition enables Five9 to expand the strength of our outbound solutions, which we pioneered from our inception. Together with Acqueon, we can intelligently combine the preferences of the customer with the increasing variety of outreach channels to help enterprises grow their revenue and delight customers, while aligning to compliance standards. Furthermore, the interactions generated within Acqueon create additional contextual data that further strengthens the value of the Five9 Genius AI Suite. I’m thrilled to welcome the Acqueon team to Five9 and look forward to taking proactive customer engagement to a new level,” said Mike Burkland, Chairman and CEO of Five9.
Today's enterprises are seeking new ways to proactively connect with customers in a personalized manner, whether for sales, collections, appointment reminders, or critical updates. Leveraging AI and rich contextual data, businesses can now make real-time, informed decisions to optimize customer outreach, improving both connection rates and overall business outcomes.
Acqueon has helped major organizations across various sectors, including financial services, healthcare, insurance, utilities, retail, and the public sector, connect with their audiences. The platform has driven significant revenue growth for these organizations by improving right-party contact rates, increasing sales conversions, and accelerating lead response times.
“We’ve had an extremely successful partnership over the last two years, with deep product integrations between Acqueon’s Revenue Execution Platform and Five9’s Intelligent CX platform including a focused initiative around our Epic integration within the Five9 platform for the healthcare industry. With our AI powered solutions, India innovation center, experienced team, and leadership in the outbound omnichannel category, we look forward to enhancing Five9’s leadership position in the CX market ,” said Ashish Koul, CEO of Acqueon.
