Press Ganey Enables Northwell Health to Test its Patient Experience in Clinical Trials Pilot Program

Press Ganey has partnered with Northwell Health, an integrated healthcare network and New York State's largest healthcare provider, to validate Press Ganey’s novel Patient Experience in Clinical Trials measures.

“Understanding the experiences of patients participating in clinical trials offered at Northwell will uncover key insights that will allow us to improve retention by acting on points of friction raised in real time. We are excited to be true partners with Press Ganey on this innovative application of survey science to help drive diversity, access and equity of the clinical trial experience for the advancement of human health,” said Dr. Christina Brennan, SVP, Clinical Research at Northwell Health.

Northwell is using Press Ganey’s Human Experience platform, equipped with HIPAA-compliant survey tools, to address challenges in recruiting, retaining, and diversifying patient participants in clinical trials. This initiative, extended to their Office of Clinical Research, aims to enhance the overall human experience in healthcare and expedite the development of essential new medicines.

Dr. Thomas H. Lee, Chief Medical Officer at Press Ganey, said: “We are delighted to be partnering with Northwell Health who share our vision to elevate the voices of patients participating in clinical trials while providing clinical research sites with best-in-class tools and technology to derive meaning and direction from the data.”

Rigorous scientific standardized measurement of patient experience will enable Press Ganey to measure patient centricity laterally across trials and create meaningful benchmarks to inform sponsors and sites on aspects of trial design and execution. As a result, the overall participant experience, along with diversity and retention outcomes, will be improved.

Press Ganey is accepting clinical trials into their 12-month Pilot program through the end of 2023.