Real-time accent translation technology company Sanas has announced a new partnership with Everise, a healthcare BPO provider, and the availability of its solution on the Five9 Marketplace to transform contact center communication.
In addition to these collaborations, Sanas has introduced its Noise Cancellation technology, which is now available for contact centers worldwide. This new solution, which connects effortlessly with existing systems with a one-click download, assists contact centers in lowering operational expenses, eliminating background noise during client calls, and improving agent performance and confidence.
“Since the launch of Real-Time Accent Translation 18 months ago, our product adoption has gained remarkable traction –– today, more than 30,000 agents worldwide leverage Sanas’ technology to improve their day-to-day customer interactions. Additionally, 100,000 agents are already enrolled in Noise Cancellation, which just went into general availability,” said Sharath Keshava Narayana, Co-Founder & COO of Sanas.
New partnerships
Everise will integrate Sanas' Real-Time Accent Translation into its customer experience products, ensuring a secure and inclusive workplace for contact center operators.
“The early stages of our partnership have been promising, and we’re deeply engaged in implementing the technology seamlessly into operations to deliver a global and inclusive customer experience,” Sudhir Agarwal, Founder & CEO, Everise.
Moreover, Five9 has collaborated with Sanas to make its Real-time accent translation technology available on the Five9 CX Marketplace. This collaboration enables enterprises to quickly access AI-powered solutions that let agents to converse effectively, as if in a silent studio, while also adjusting their accents to improve client understanding.
“Adding Sanas to the Five9 CX Marketplace is helping customers quickly access and deploy Real-Time Accent Translation on Five9’s trusted, global platform. Sanas can now support a vast community of customers looking to break through communication barriers and empower agents with a new layer of confidence,” said Jess Shea, ISV Partner Manager, Five9.
