Audio equipment and videoconferencing systems specialist Jabra has launched Jabra ClearSpeech, an AI-powered solution that enhances speech during calls. The solution improves audio by removing unwanted noise to provide a better experience for contact center professionals.
As audio quality in contact centers can significantly impact key metrics like customer and agent experience and average handle time, using quality equipment is of utmost importance. CCMA UK and IRIS audio study showed that 69% of agents reported that noise negatively impacts their well-being, adding to their cognitive load and reducing call satisfaction.
To combat this, Jabra ClearSpeech uses AI speech enhancement and a noise suppressor to remove far-end noise. It is ‘taught’ to distinguish between speech and non-speech, such as echoes, music from the radio in the background, barking dogs or traffic.
“We have analyzed millions of conversations; the quality of a conversation can only be as good as its lowest denominator. If the ‘other side’ is calling from a busy street corner, a bad connection, or while driving a car and listening to the radio, your conversation will inevitably be impacted by those conditions. And that’s what Jabra ClearSpeech can help you with. Facilitating clear speech through our technology is a big focus for Jabra, which we work very hard on, particularly as voice becomes increasingly important when it comes to AI prompts,” said Anders Hvelplund, SVP for Headsets BU Enterprise at Jabra.
Jabra ClearSpeech will be available directly within Engage AI Voice Coaching Software and will work with any Jabra headset. Engage 40 and Engage 50 II headset users will have the possibility to control ClearSpeech directly on the hardware through control units.
When coupled with a Jabra headset, Jabra ClearSpeech will give contact center professionals full control of conversation quality, improving employee well-being, productivity, and overall experience.
