Artificial Intelligence solutions company Aivo has partnered with Synthesia, an AI video generation platform, to create a new AI solution for customer interaction - Video Conversational AI.
Video Conversational Al enables companies to interact with their customers using a video chat with a hyper-realistic AI-generated avatar. By reading and answering customers' questions in real-time, Video Conversational AI learns how to better respond to customers with each interaction, thus boosting customer satisfaction.
What could enhance the customer experience, even more, is that companies can make the avatar resemble their employees or even a celebrity.
“We’re very excited to finally launch Video Conversational AI. Brands are eager to keep innovating while consumers are more demanding than ever. It’s time to take innovation a step further, and we believe that Video Conversational AI will lead companies in that direction," said Martin Frascaroli, CEO of Aivo.
The solution can be used in various industries such as healthcare, education, e-Commerce, or any other sector that wants to offer its customers an authentic experience. In addition, Video Conversational AI can offer solutions to complex queries, such as technical support, service and product information, and transactions.
Integrating a conversational AI avatar in a video format not only modernizes customer experience but also allows companies to leverage a host of creative possibilities for producing quality content.
More about Aivo
Founded in 2012, Aivo helps companies automate customer interactions using artificial conversational intelligence. Aivo’s conversational AI understands how customers speak and provides users with detailed reports to measure the impact of all conversational journeys in real time. The company serves 200+ clients and analyzes over 150 million user conversations.
More about Synthesia
Founded in 2017, the AI Video creation platform enables users to generate videos at scale by simply typing in text, without the need for cameras, microphones, or studios. Available in 60+ languages, the platform can produce an avatar within minutes. Synthesia turns the complex and costly traditional video creation process into a cost-efficient alternative that engages customers at scale. Over 12,000 training, support, and marketing teams currently use Synthesia's platform to offer differentiated and authentic customer experiences.