ASAPP has announced that its contact center AI software is now available on AWS Marketplace. With this integration, AWS customers can now seamlessly manage and purchase ASAPP’s comprehensive suite of AI solutions for contact centers directly through their AWS Marketplace accounts.
“Companies are spending hundreds of billions of dollars to modernize their contact centers but still face the trade-off between good customer service and cost. We set out to address this by assembling one of the most extensive AI research teams in the world with a laser focus on the user experience. The result is AI solutions that drive digital adoption, can be flexibly deployed and easily integrated, and deliver on business outcomes,” said Gustavo Sapoznik, Founder and CEO, ASAPP.
ASAPP’s AI cloud solutions are designed to help businesses scale exceptional customer service efficiently and cost-effectively. The solutions offer contact centers generative automation, agent augmentation, and interaction intelligence, which together reduce operational costs, enhance agent performance, and revolutionize the customer experience.
Earlier this year, ASAPP released GenerativeAgent, a product that is able to automate "more than 90% of contact center interactions.
