ASAPP has launched its contact center AI software on the Genesys AppFoundry, a marketplace that provides a range of tools to improve both customer and employee experiences.
“Contact centers continue to struggle with the dilemma of sacrificing a great customer experience for cost containment. Our mission is to solve this problem with AI solutions backed by one of the most robust research teams in the industry who’ve made the user experience their top priority. Equally important, we give customers peace of mind with solutions that have been battle-hardened by global enterprises needing to leverage some of the largest, most complex and data-rich technical environments in the world,” said Priya Vijayarajendran, President of Technology, ASAPP.
Prior to this, ASAPP announced the availability of its contact center AI software on AWS Marketplace.
ASAPP's solutions are now available to Genesys users, streamlining the automation of customer interactions, enhancing agent performance, and unlocking important business data. The primary benefits include lower expenses, increased agent productivity, and a better client experience.
ASAPP products offered on the Genesys AppFoundry include ASAPP GenerativeAgent, ASAPP AutoTranscribe, and ASAPP AutoSummary.
These products are compatible with Genesys Cloud, an AI-powered platform that helps businesses provide seamless and linked experiences for customers and workers. Genesys Cloud provides a comprehensive range of omnichannel choices, including integrated employee engagement tools, native AI capabilities, and complete path optimization.
