Tech solutions provider C1 has partnered with Foundever ( previously known as Sitel) to enhance its contact centers with the OnGuard monitoring platform and managed services. This collaboration ensures 24/7 oversight for Foundever’s 170,000 agents globally, delivering exceptional customer experiences.
"We no longer worry about outages. C1 continues to help us not just with our telephony platform, but also with our call recording platform and some of the other adjunct pieces that are part of that telephony," said Jason Skaria, Global CIO of Foundever.
Foundever aims to streamline and enhance experiences for leading brands by leveraging modern communication channels like telephony, chat, and social media. With C1 OnGuard, Foundever gains comprehensive visibility across these channels, boosting their ability to maintain consistent, reliable customer service.
This collaboration highlights how digital transformation can align with customer needs, enhancing efficiency and connected experiences through C1's innovative solutions.
"C1 is honored to be Foundever's partner for more than a decade. C1 OnGuard helps them safeguard their ability to deliver on their brand promise of providing the best experiences for the world's leading brands. We look forward to continuing this valued partnership,"said Jeffrey Russell, CEO of C1.
In other news, Foundever has revealed a strategic collaboration with Zenarate to revolutionize employee training in the customer experience industry by harnessing advanced technology.
