Software company specializing in data integrity Precisely has partnered with digital core systems insurers provider OneShield. The partnership allows OneShield customers to leverage Precisely’s EngageOne RapidCX solution to deliver personalized and automated customer communications.
OneShield’s SaaS and cloud-based solutions offer insurance companies a unified platform, combining main business systems, such as billing, relationship management, business intelligence, etc. Leveraging EngageOne RapidCX will allow joint customers to transform customer communications management for their policyholders and agents.
The platform enables insurers to provide improved customer experiences based on personalized, automated communications through channels of the customers' choice. The companies suggest that the platform "targets the right person with the right message at the right time."
“The partnership with Precisely underscores our shared commitment to support insurers in their mission to offer unparalleled levels of customer experience to policyholders and agents alike. We’re proud to be the first core system provider in North America offering this service to customers,” said Kim Cook, VP of Alliances at OneShield.
According to Forrester research, 51% of consumers said that their experience with insurers is a waste of time. For this reason, insurers need to go out of their way to deliver more personalized customer experiences to stay competitive while also meeting the necessary regulatory requirements.
EngageOne RapidCX is suitable for data-intensive and highly regulated industries. It easily provides seamless and interactive customer engagements while maintaining governance and compliance via end-to-end communications tracking, delivery tracing, and archiving.
“As insurers seek to remain competitive in today’s dynamic, digital environment, customer centricity is fast becoming a business imperative. We are pleased to partner with OneShield and help empower insurers to deliver personalized, seamless communications for unbeatable customer experience,” said Greg Van den Heuvel, EVP, and General Manager - Engage Solutions, at Precisely.
More about OneShield
Founded in 1999, OneShield provides business solutions for P&C insurers and MGAs of all sizes. The company's cloud-based and SaaS platforms offer enterprise-level policy management, rating, smart analytics, and more. OneShiled supports more than 80 lines of business that may benefit from optimized workflows, pre-built content, seamless upgrades, and collaborative implementations.