Calabrio has unveiled Calabrio GovSuite, a cloud contact center solution authorized under the Federal Risk and Authorization Management Program (FedRAMP) Moderate level. This groundbreaking offering enables U.S. federal government agencies and departments to seamlessly integrate and leverage Calabrio GovSuite, presenting the public sector with secure, user-friendly, and scalable contact center software.
“This is a significant achievement for Calabrio. Security for our customers has always been a top priority for Calabrio and this FedRAMP milestone is another third-party validation attesting to our commitment to security,” said Joel Martins, Interim CEO and Chief Technology Officer, Calabrio.
The key benefits of Calabrio GovSuite for government organizations include streamlining compliance through comprehensive interaction recording, modernizing and optimizing workforce management (WFM) and quality management processes, harnessing advanced analytics to discern the authentic voice of citizens, and refining agent skillsets for enhanced performance.
This innovative solution also contributes to significant time, budget, and resource savings for IT departments by providing an intuitive, cloud-based platform that is both easy to use and maintain. Calabrio GovSuite enables government entities to navigate the complexities of contact center operations efficiently while ensuring security, compliance, and the delivery of top-notch citizen services.
“For decades, our cloud solutions have enriched high-quality customer journeys and transformed how organizations manage contact center workforce performance. As software regulations and security measures evolve, Calabrio continues to ensure the highest standards are met so our customers can pursue their digital transformation with confidence, backed by innovative, secure technology that helps address their most complex challenges, ” said Raj Shankar, VP of Product Management, Calabrio.
In other news, Calabrio has recently unveiled its cloud expansion to both India and the Middle East.
