Chatmeter has announced the launch of Surveys 2.0, the latest solution within its Pulse Ai: Signals platform. This innovative AI-driven tool provides multi-location businesses with a thorough 360° view of customer insights by continuously analyzing survey data, reviews, and social media data in real-time—a first in the industry.
This allows for a precise understanding of customer advocacy behaviors and motivations at both the location and enterprise levels, establishing a new benchmark in survey intelligence for multi-location brands.
“With Surveys 2.0, Chatmeter is setting a new standard for survey analysis, providing businesses with the detailed, AI-driven insights they need to thrive in a competitive market. Our advanced AI capabilities in Surveys 2.0 make it possible for businesses to quickly identify key insights from survey data, enabling faster and more effective decision-making,” said Dan Cunningham, CTO, Chatmeter.
In the fiercely competitive local markets, it's essential for multi-location businesses to grasp not just whether customers endorse their company but also the specific reasons behind their recommendations. Recognizing this necessity, Chatmeter has enhanced its Survey solution, integrating survey data seamlessly into its Pulse Ai platform. This upgrade enables businesses to analyze both quantitative and qualitative questions, extracting the most relevant insights to support their strategic goals.
