Dialpad Brings Ai to The Super Bowl

Dialpad is going all out in an upcoming commercial during the Big Game on February 12. The ad, entitled "The Good Ai," will feature 42 pop culture and historical references to the past and present of Ai and showcase its impact on the future as well. Produced by Hybrid Design, the commercial is a tribute to the significant moments in AI history, as well as those moments yet to come.

“‘The Good Ai’ captures the world’s fascination with Ai and the journey we’ve all been on as it has evolved throughout our lifetimes. And it has now reached the workplace in a bigger way than it ever has before. There is a large-scale transformation taking shape at companies today to incorporate and use Ai to manage the complex demands of an evolving market. Dialpad can be a part of that evolution, offering a single platform that pulls from over 3.5 billion minutes of real-time voice and messaging data to deliver Ai predictive insights that boost customer satisfaction, improve employee collaboration, and empower customers to reach new heights,” said Morgan Norman, Chief Marketing Officer at Dialpad.

US Customer Experience Awards 2023

Here are some hints at what the ad will include:

  • A virtual assistant on the moon
  • The iconic AI test
  • The original AI transportation
  • One of the first AI characters, appearing in a classic 1968 film
  • Fall in love with an AI OS
  • Robots from the future
  • Mortal keychain pet
  • The AI housekeeper

Dialpad offers a wide range of AI-powered services, such as meeting transcriptions, call coaching, and insights, which help over 30,000 customers across various departments, including sales, customer service, and marketing, to succeed in the current remote work environment.

Dialpad's AI technology is highly accurate, and its platform integrates AI solutions for contact centers, sales, voice, meetings, and messaging in a single user-friendly app. With built-in speech recognition and NLP, Dialpad's AI provides real-time customer satisfaction scores and insights. This has led to 96% of Dialpad's AI Contact Center solution customers relying on its technology to enhance their customer service and overall customer experience.

Elsewhere, Dialpad has launched new features on its open app ecosystem to enable customers to easily integrate various apps and workflows into a single platform, enhancing productivity and improving customer and employee experiences.