Dialpad Updates Its Open App Ecosystem

Dialpad has launched new features on its open app ecosystem to enable customers to easily integrate various apps and workflows into a single platform, enhancing productivity, improving customer and employee experiences, and enabling better communication and collaboration through custom workflows.

“Developers have the ability to take advantage of Dialpad’s leading Ai stack and develop applications that integrate seamlessly with Dialpad. The opportunity is ripe with the addition of new integrated apps on Dialpad’s App Marketplace and partnerships with several top technology companies. We know customer needs are not always one size fits all, and we’re excited about the possibilities that Dialpad’s Ai combined with developers’ app innovations will bring customers in the future,” said Brian Peterson, Chief Technology Officer and Co-founder of Dialpad.

US Customer Experience Awards 2023

Prosperous App Marketplace

Dialpad's App Partner program allows technology companies to collaborate with Dialpad to improve customer satisfaction, productivity and support for customer and agent workflows. The program includes partnerships with companies such as Google, Theta Lake and Front, both new and existing.

The company has updated its App Marketplace, making it simpler for customers to find the integrations they need by business use case or vertical.

New Capabilities with Vital Business Applications

Dialpad's App Marketplace includes a variety of integrated apps, such as Microsoft Teams, Microsoft Dynamics, Bullhorn, ServiceNow, HubSpot, and the new Google ChromeOS Desk Connector.

These apps, along with Dialpad's existing integrations, provide a comprehensive range of options for different industries and business needs, making it easier for customers to manage their day-to-day tasks through a single platform.

Open APIs and Easy to Create Automations

Dialpad's platform allows customers to adjust and personalize their workflows through a variety of API options, such as no-code, low-code, and advanced-code options. Dialpad's APIs include Ai Agent Assist Automation framework, Ai-generated transcriptions, call logging, SMS, and more.

For instance, agents can search in natural language through different apps to recover complex or hard-to-access data, such as Sharepoint, all from one interface, which shortens response time. Additionally, agents can easily integrate tools such as customized automation into the same customer support interface they use on a daily basis to provide them with a calculator-like tool. This automation allows agents to access price adjustments quickly and shorten quote cycles.

Dialpad is one of the rare Ai-powered customer intelligence companies that has partners across different Google business sectors – Google Cloud, Google Chrome, and Android.

The company's AI-powered platform has gathered over 3.5 billion minutes of data by combining advanced AI solutions such as Ai Contact Center, Ai Sales, Ai Voice, Ai Meetings, and Ai Messaging with high accuracy. The platform is able to provide real-time insights and automate processes using speech recognition and natural language processing. Meanwhile, Dialpad has recently announced an investment of $50 million into the research and development (R&D) of artificial intelligence (AI) related technologies to further develop features for predictive insights and process automation.