Dialpad has announced its new Ai-Powered Customer Intelligence Platform that brings together contact center, sales, voice, messaging, and collaboration in one unified workspace.
Powered by Dialpad's real-time Ai capabilities, the platform can analyze conversations, automate workflows and provide predictive insights for value-driven decision-making.
Described as "the culmination of years of Ai-related research and development", particularly in speech recognition and natural language processing (NLP), the platform is a cloud-native, unified workspace that can be accessed from any location and device.
“Every company is looking for new ways to engage with customers for faster sales cycles, easier expansions, and higher retention to adapt amid today’s economic uncertainty and the hybrid working world – and old software and tools founded on legacy systems aren’t built to provide the insights companies need. Dialpad’s Ai-Powered Customer Intelligence Platform is industry-defining and will lead businesses of all sizes into the future, helping customers unlock tremendous advances in collaboration, productivity, customer satisfaction, and revenue for long-term growth,” said Craig Walker, CEO and Founder of Dialpad.
As with many other Dialpad products like Ai Contact Center and Ai Voice, the new customer intelligence platform is also powered by the company's signature engine.
The platform analyzes more than 3 billion minutes of real-time Ai data and combines it with the data from other solutions to provide 100% accuracy. In addition, Dialpad Ai uses built-in speech recognition and NLP to deliver insights and automate employee and customer workflows.
“Managing a workday in different interfaces and toggling between various windows and tabs adds unnecessary complexity and frustration for users and slows them down. With Dialpad, employees can support customers and collaborate with colleagues all in one, Ai-Powered workspace, simplifying their day-to-day,” said Brian Peterson, Chief Technology Officer and Co-Founder of Dialpad.
Dialpad had quite a successful last 12 months as it managed to double its valuation to $2.2 billion and expanded its global reach to Australia and New Zealand.