Genesys has joined forces with Epic to revolutionize patient journeys in healthcare by integrating the Genesys Cloud platform with Epic's Cheers CRM suite, creating a more cohesive communication experience for both patients and providers.
“In an ever-evolving healthcare landscape, the ability to meet the dynamic needs of patients with empathy is paramount. The Genesys Cloud integration with Epic provides a flexible and scalable communication solution, allowing healthcare providers to stay ahead of the curve, respond effectively to changing patient preferences and create a more personalized care experience,” said Tara Mahoney, Vice President of the Global Healthcare Practice at Genesys.
By leveraging Genesys Cloud, providers within the Epic community can access vital content from patient interactions. This integration aims to enhance the quality of patient journeys, leading to improved outcomes, higher satisfaction levels, and increased adherence to care plans.
As healthcare evolves with technologies like generative AI, the integration of Genesys Cloud and Epic streamlines seamless connectivity between patient engagement and clinical data across different systems and departments. This ensures a consistent, connected experience between patients and their care teams.
Those who have implemented the Genesys Cloud and Epic integration have seen positive results in access, revenue cycle automation, and AI-based intent identification and validation. Genesys' participation in Epic's Workshop program is expected to enhance the communication experience further.
Enhancing engagement and efficiency
The collaboration streamlines interactions with patients across their entire healthcare journey, from access to care through diagnosis, treatment, and recovery, to wellness.
In addition, the unified communications hub enables healthcare providers to engage with patients more efficiently, reducing response times and enhancing overall workflow for staff.
Offering real-time voice and digital communication data, combined with health information, offers valuable insights into patient engagement with their health.
The flexible and scalable communication solution allows healthcare providers to respond effectively to evolving patient preferences and emerging consumerization trends, ultimately increasing patient satisfaction.
“Contact centers are an important way that patients interact with their health systems. Through Epic's collaboration with Genesys, health systems can improve the patient experience with insights from contact center interactions and streamline agent productivity with embedded call controls,” said Sam Seering, Product Manager of Cheers, Epic's Customer Relationship Management Platform.
In other news, Genesys has acquired Radarr Technologies to expedite the seamless integration and customization of customer experiences.
