Amazon Web Services has announced that Iberdrola, an electric utility company, has selected AWS as its preferred cloud provider for generative artificial intelligence (AI) projects. Iberdrola will leverage AWS technologies such as Amazon Bedrock and Amazon SageMaker to create generative AI applications aimed at boosting efficiency, enhancing customer engagement, and optimizing energy production processes.
“We see AI playing a central role in helping us to deliver the smart grid, renewables, and storage technology that will drive the energy transition forward. As our preferred cloud provider, AWS will provide an innovative technical foundation to support us on this journey. Combining our unified data approach with AI and machine learning capabilities will help us build smarter and more secure networks to automate smart grids and more easily integrate renewable energy,” said Sergio Merchan, Global CIO at Iberdrola.
Earlier this year, Iberdrola established a Generative AI Center of Excellence (CoE) in collaboration with AWS to develop over 100 generative AI applications. These applications are designed to elevate customer experiences, provide employee support, and streamline business operations.
With this integration, generative AI-powered assistants are created to provide real-time, IoT-driven instructions to field maintenance workers, enhancing their ability to service and repair power infrastructure and renewable sites more effectively. The company is also deploying AI-powered voicebots to help sales teams respond to customer inquiries about products and tariffs instantly.
AWS Professional Services experts are collaborating with Iberdrola to develop a data platform that will optimize the energy generated from Iberdrola's renewable assets.
By integrating data from over 400 renewable energy sites worldwide, Iberdrola will leverage AWS’s generative AI, Renewables Data Lake and Analytics, Amazon Redshift, and Amazon SageMaker for real-time asset monitoring, predictive maintenance, and power-demand forecasting, driving higher operational efficiency.
“We're excited to work with Iberdrola to help them use data and generative AI to transform their customer and employee experience, while driving large operational efficiency gains that will help meet the growing demands for electricity powered by carbon-free energy. By harnessing AWS, Iberdrola can unlock new opportunities for innovation and efficiency across their operations. Our generative AI capabilities will empower Iberdrola to streamline processes, enhance customer experiences, and drive safe, energy solutions for a better future," said Howard Gefen, General Manager of Energy & Utilities at AWS.
