Cloud communications platform Infobip has announced a new integration with Google Cloud's AI-powered chatbot-building platform Dialogflow to deliver advanced messaging capabilities to customers. The integration combines Infobip's cloud contact center platform Conversations and WhatsApp for Business to offer enriched customer messaging and boost user satisfaction.
Dialogflow now gives access to WhatsApp through Conversations, thus improving customer satisfaction while also allowing Dialogflow users to scale operations and communications within a single platform.
Combining Infobip's ability to create rich messaging journeys with Google Cloud enables organizations to streamline communications channel management and provide better customer experiences.
As an omnichannel platform, Infobip eliminates the need for multiple platforms and pieces of software in order to meet customers' needs wherever they prefer.
“More and more customers would prefer to message a business than make a call. Businesses need to be where their customers are, which is why we’ve integrated with Google Cloud Dialogflow to offer clients access to Conversations, our cloud contact center platform, and WhatsApp for Business. By enabling our clients and partners to add real-time communications features to their applications without needing to build the infrastructure, we help accelerate the pace of innovation while generating truly engaging customer experiences. Google Cloud’s like-minded approach to technology and innovation makes them a perfect partner for Infobip and we hope to continue working alongside them,” said Veselin Vukovic, VP of Strategic Partnerships at Infobip.
Powered by Google Cloud's AI engine, a comprehensive development platform for chatbots Dialogflow enables users to build and integrate a conversational user interface into a mobile app, web application, interactive voice response system, and more. Further, Dialogflow provides rich business-customer conversations, either by voice or text employing Natural Language Processing (NLP) technology.
More about InfobipEstablished in 2006, the global cloud communications platform develops and grows customer relationships over any channel and enables businesses to deliver connected experiences throughout the customer journey. Infobip's portfolio includes a customer engagement hub, a cloud contact center solution, a chatbot building platform, and a customer data platform.