Intermedia has launched Intermedia Unite for Microsoft Teams Advanced, a solution that integrates with Microsoft Teams. It provides businesses with a comprehensive suite of advanced communication features without the need for a separate Teams phone license.
"We are thrilled to introduce our Intermedia Unite for Teams Advanced, a solution that takes Microsoft Teams to the next level. By integrating advanced telephony features directly inside of Teams, we provide businesses with a powerful single app experience to enhance their communications, collaboration, customer support, and overall productivity. Plus, this seamless integration eliminates the need for users to have a separate Teams phone license, making it easier and more cost-effective for businesses to operate," said Irina Shamkova, Chief Product Officer, Intermedia.
For Microsoft Teams users, Unite for Teams Advanced enhances the platform by incorporating enterprise-grade business phone features into the Microsoft Teams suite.
The solution transforms business operations by enriching the robust Microsoft Teams platform with advanced telephony and business texting features. In addition, it is tailored to meet the dynamic needs of modern businesses, providing unparalleled reliability, flexibility, and productivity.
Unite for Teams
Unified communication: Users can enjoy clear and reliable phone calls and send SMS text messages using Unite within Teams while leveraging Teams' native capabilities for meetings and coworker chats without needing an additional Microsoft Phone license.
Boosted productivity with enterprise-grade calling features: With over 100 integrated features, call handling is optimized. Advanced options such as call monitoring, whisper, barge-in, and call queue management are included. Features like Company Messaging and Hunt Groups with sophisticated call handling and monitoring are also available.
Data retention with 30-day rolling archiving: Unites automatically archives the previous 30 days of calls, SMS communications, voicemails, and more, with robust search capabilities for easy retrieval. Retention can be extended up to 10 years if needed, including compliance features for specific industries.
Streamlined efficiency with CRM integrations: Seamlessly connects with popular CRM platforms like Salesforce and ServiceNow, enhancing workflows and productivity.
Service continuity: In the event of a Teams service disruption, users can effortlessly switch to the Unite mobile or desktop application to maintain business connectivity.
