JRNI and Mad Mobile Join Forces to Boost Customer Engagements In-Store and Online

Customer engagement solutions provider JRNI has partnered with Mad Mobile, a mobile retail solution, to drive customer engagements in-store and online with omnichannel tools such as clienteling, mobile POS, and self-checkout.

The partnership enables customers to have a seamless retail user experience throughout the engagement journey. Buyers can engage with brands virtually from a first initial online appointment to a robust actual in-store experience.

“The combination of JRNI and Mad Mobile delivers an unparalleled solution for retail consumers. As an example, a customer can schedule an appointment using JRNI while sharing information about what they are interested in purchasing. The store associate uses the data received within Mad Mobile’s clienteling solution to prepare style preferences, sizing, and options for an in-store or virtual shopping appointment. With additional data collected in advance, such as purchase history from previous visits, JRNI & Mad Mobile have created a highly personalized experience for the customer,” said Philip Meer, CEO of JRNI.

JRNI enables customers to schedule one-to-one experiences, both remote and in-person, building more personalized relationships while also driving revenue and loyalty. As the companies suggest, this integration "will ensure customers get the personal attention they deserve in every step of their journey."

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“We are extremely excited about this partnership and the value it will bring to our retail customers. Major retail brands require a new way to attract and retain their customers. Personalized shopping experiences increase customer loyalty and lifetime value. JRNI is the ideal partner to help us bring new customers to the store and ensure that existing customers remain loyal to the brands that we serve, ” stated Thomas Lichtwerch, EVP, Global Retails Sales, Mad Mobile.

More about JRNI

JRNI is an engagement platform helping enterprises create consistent customer engagements throughout the entire customer lifecycle. JRMI offers apps for facilitating appointments, queuing, and events and helps businesses offer remote and in-person experiences that may improve customer relationships and loyalty and increase revenue and efficiency.

More about MadMobile

Mad Mobile enables restaurants and retailers to achieve mobility, making the guest experience more digital. The company offers customers tools such as self-checkout, online ordering, interactive shopping, kiosks, etc. Some of the retail customers include Ralph Lauren, Tractor Supply, Meijer, Estée Lauder, Talbots, and Urban Outfitters.