Kustomer has unveiled KIQ Customer Assist, an advancement in artificial intelligence designed to transform the customer support landscape. This cutting-edge chatbot, enhanced with multiple engines, including OpenAI's ChatGPT, promises a substantial 45% increase in automation efficiency for businesses. With KIQ Customer Assist, Kustomer aims to provide a seamless and efficient customer experience by harnessing the power of advanced AI responses.
"We're thrilled to once again push the boundaries of innovation with our new AI features. This advancement reinforces our dedication to empowering businesses in delivering effortless, exceptional customer experiences. We firmly believe that this revolutionary AI technology will transform how companies connect with their customers, fostering deeper, more personalized interactions," said Brad Birnbaum, CEO and Co-Founder of Kustomer.
These advancements came a few months after Kustomer's separation from Meta, and its $60 million funding round.
This innovation enables the chatbot to adeptly address customer concerns using secure, precise, and natural-language responses derived from the wealth of support content available. Beyond mere text-based interactions, businesses can now seamlessly connect with customers across various channels.
KIQ Customer Assist allows businesses to tap into personalized CRM data, providing a more tailored and effective customer engagement. By integrating conversation data from past interactions, businesses can elevate customer experiences by building on previous resolutions. The platform also streamlines the seamless integration of external data sources, providing a holistic view for a more informed and efficient customer support process.
Moreover, KIQ Customer Assist aims to reduce costs through end-to-end automation, streamlining processes, and increasing operational efficiency.
