Customer engagement platform LinkLive has integrated with conversational AI for finance provider Kasisto to provide more personalized experiences across different channels, devices, and financial products.
The partnership will enable LinkLive to offer financial institutions predictive performance analytics to help refine CX and deliver differentiated banking experiences.
KAI will lend its tools and pre-integrated APIs that allow financial institutions to quickly build and manage intelligent digital bankers with branded personalities.
Leveraging conversational AI and Natural Language Understanding (NLU) capabilities, KAI would provide the additional building blocks essential to interact with digital customers in a compelling way.
“The integration of our products enables banks to reduce the cost of supporting customers while offering a trusted, personalized customer experience that keeps the human connection for customers that need it. Financial customers deserve superior technologies, and it’s our job to continue to give them just that. Together, we’re creating memorable customer experiences to build trust and lasting loyalty,” says LinkLive CEO Perry Price.
According to Kasisto, customers using its conversational AI platform currently experience "a four-fold increase in engagement", while early adopters notice significant top-line growth.
“This integration of two strong customer experience platforms reimagines the possibility of AI and human interaction with a simple focus on the customer,” said Zor Gorelov, Co-Founder and CEO at Kasisto. “We’re excited to partner with LinkLive to inspire real customer engagement and set a new bar for AI-assisted human experience and customer care.”LinkLive offers a customer engagement platform that includes a unified interface from which agents can track and interact with customers across more than 5 channels. In addition, the platform lets users route all customer interactions depending on their needs and the skills of available tools and agents.