Healthcare solutions provider NRC Health has announced a new suite of next-gen AI-powered products, along with an acquisition and new partnership.
All of NRC Health's products are powered by their AI engine - Huey - which ensures that the technology closely aligns with human-centric, societal values to deliver compassionate feedback, relevant coaching, and the next best actions to all employees involved.
The new AI-powered products include:
- nGage: AI-powered listening that captures unstructured feedback via video, image, and free text, in the natural voice and language of patients, employees, and community members along their journey.
- nQuire: Smart feedback summaries to make meaning out of mountains of data, delivering aggregated feedback in seconds based on actual comments from a customer database.
- nVolve: Intelligent, predictive conversation enablement for patient experience (PX) and employee experience (EX) use cases.
- nLighten: Personalized narrative and competency summaries, gamified with actionable coaching for clinical teams on the frontline.
- nAct: Smart service recovery that instantly drafts recommended responses.
“Healthcare experiences are human experiences, and the use of technology has often come at the expense of human connections—until now. All of our next-generation products are powered by NRC Health’s secure, private AI engine Huey, healthcare’s first AI engine and large language model (LLM) trained exclusively on the personalized data that matters most to clinical teams and patients,” said Christophe Louvion, Chief Product and Technology Officer at NRC Health.
NRC Health's partnership with Medallia enhances its consumer and employee experience capabilities, bringing together advanced reporting, actionable workflows, and sophisticated contact center solutions. Medallia's technology provides NRC Health with scalable tools for comprehensive journey listening, revealing customer experience blind spots and offering extensive employee experience benchmarks.
“We are thrilled to add the advanced technology solutions from Nobl and Medallia to our comprehensive suite of AI-enabled products—all built on Human Understanding. The use of this technology offers insights that allow health systems to illuminate and improve what matters most to patients, employees, and the communities they serve, while delivering unparalleled value to our customers," said Vinitha Ramnathan, Chief Product Officer at NRC Health.
