Pindrop has made its suite of voice authentication solutions available on Google Cloud Marketplace, enabling organizations to deploy advanced voice authentication and fraud solutions on a secure cloud infrastructure.
This move will help more companies optimize for security, speed, and simplicity while providing a frictionless authentication process across multiple channels.
The voice security vendor is also an Independent Software Vendor (ISV) partner in the Google Cloud Partner Advantage Program.
“We’ve seen a 40% increase in fraud attacks, with call centers hit especially hard. Financial services and insurance organizations need a better way to authenticate their customers in a seamless and secure way that also provides a positive customer experience. This is Pindrop’s mission and by making our solutions available on Google Cloud Marketplace, we’ll be able to bring these benefits to even more companies to enable the next generation of fraud defense,"said Vijay Balasubramaniyan, CEO and co-founder, Pindrop.
"With Pindrop’s voice authentication solution now available on Google Cloud Marketplace, customers will be able to access an innovative security solution to help prevent fraud and provide protection in the call center," said Kalebyra White, ISV Specialist at Google Cloud.
According to the recent report published by Pindrop, companies should prioritize flexibility, multifactor authentication and deep fake checks, among other factors, to provide maximum security and retain their customers.
Amit Gupta, VP, Product - Authentication, Pindrop, said at the time:
"As organizations adopt the conversational AI and voice assistant technologies, they are hard pressed to balance security with customer experience. Not only that, legacy authentication methods typically don't work for these technologies, and they can impede extracting the most value from these tools. With the advancement in technology for multifactor authentication leveraging biometrics, there are better ways to validate a user's identity without treating them as criminals on every interaction."
Besides anti-fraud and biometric-focused solutions, Pindrop also offers a voice solution that lets users discover content easily for enhanced TV experiences.