Experience management platform Qwery has released two new integrations with Zendesk and Snowflake to facilitate automated data collection paired with analytical tools that make reporting easy. Through these integrations, companies can identify pain points, predict trends, and generate insights that will help them make better decisions.
The Zendesk integration triggers automated survey delivery after ticket closure to close the customer support feedback loop. This helps your business capture timely, authentic sentiments that can help you deeply understand your customers' needs, so you can quickly act on these insights to drive success.
The new integration enables businesses to strengthen customer relationships by automatically deploying surveys upon issue resolution. It also offers configurable feedback capture and integrates survey data in real-time. Companies can track CSAT scores and response rates from surveys and quantify and analyze customer experiences.
The new Snowflake integration leverages Snowflake's data warehousing capabilities to generate powerful business insights, enhancing strategic decision-making and growth. This integration optimizes warehoused data, enabling teams to manage and analyze data more effectively, streamline reporting, and improve decision-making processes. It provides real-time data updates, effective schema browsing, and AI-driven predictive tools that transform raw data into actionable insights.
By automating survey delivery and synchronizing data, businesses can quickly extract relevant information, improve agility, and enhance customer satisfaction. As a result, these capabilities help companies stay ahead of trends and drive continued success.
Qwery has recently released enhancements to its Converse AI platform, including adaptive conversation capabilities for surveys and bilingual functionality.
