ServiceNow has announced its aim to integrate Agentic AI into its core service, boosting productivity around the clock in various industries, including IT and customer service, HR, procurement, and software development.
"ServiceNow AI Agents will work autonomously in the background, handling tasks, managing processes, and collaborating with employees rather than just serving them. Because these capabilities will be built into the ServiceNow platform, customers can easily apply AI agents and skills that align with their unique needs,” said Jon Sigler, senior vice president of Platform and AI at ServiceNow.
ServiceNow's strategy goes beyond standard AI interaction by including advanced reasoning and contextual comprehension in its AI agents, which use enterprise-wide data via the Now Platform. These AI agents will go from simple, prompt-based activities to entire workflows, providing individualized solutions while prioritizing human input to guarantee strong governance.
ServiceNow's new AI agents, which are based on real-time enterprise information and tools in the Now Platform, will be able to comprehend and interpret context for more tailored solutions, ranging from simple task resolution to complicated, end-to-end workflow management. Companies will be able to design these agents to match their specific governance requirements, ensuring complete control over business processes.
Now Assist Skill Kit
Along with the news, ServiceNow unveiled the Now Assist Skill Kit. This solution enables enterprises to design and deploy custom AI skills to meet specific business objectives, expanding on the AI capabilities already offered with Now Assist. These AI bots will continue to evolve, relying on multimodal inputs like voice, video, and photos to provide progressively more detailed, personalized responses. The long-term goal is to provide a consistent AI-driven experience across all company departments, including IT, customer support, HR, and more.
