Dialpad Announces DialpadGPT, Its Specialized LLM

Dialpad has introduced DialpadGPT, a specialized LLM designed to enhance customer service, sales, and recruitment processes for businesses. By leveraging the language commonly used in the business domain and drawing insights from conversations in customer service, sales, recruitment, and employee collaboration, this innovative real-time generative AI aims to provide effective AI-driven automation and assistance on a substantial scale.

“LLMs are only as accurate and strong as the data they are trained on. DialpadGPT was purpose-built for the enterprise, and addresses businesses’ common qualms with existing LLMs. It leverages our transcription engine, that has best-in-class accuracy, to produce strong, unbiased results at a fast speed, provides the opportunity to scale, and meets high security and compliance standards – all at a lower cost than existing LLMs. AI has been at the heart of Dialpad’s business for more than five years, and we’re excited to bring such a transformative tool to market,” said Dan O’Connell, Chief Ai & Strategy Officer at Dialpad.

While the potential of generative AI to revolutionize the business landscape is widely recognized, its practical adoption faces significant challenges, primarily due to limited global resources. These challenges include a scarcity of computational power and the rising costs associated with AI implementation, making the process of AI transformation a daunting endeavor.

For businesses struggling with the deployment of AI and machine learning applications due to knowledge gaps or a lack of in-house expertise, DialpadGPT offers no-code alternatives that effectively address the global barriers to embracing AI in sales, service, and recruitment.

“The next wave of AI products will produce compliant, tailored, and unbiased results with greater precision and speed than we’ve seen historically. I believe Dialpad has cracked that code for how businesses land and communicate with their customers. The company’s rollout of generative AI capabilities in 2023 was just the tip of the iceberg. The launch of DialpadGPT has the potential to revolutionize the way businesses think of, interact with, and capitalize on AI moving forward,” said Will Griffith, Founding Partner at ICONIQ Growth.

Created by Dialpad's team of AI specialists, DialpadGPT stands as a continuation of Dialpad's AI technology suite. This suite includes an exclusive real-time speech recognition engine, models for natural language processing and semantic search functionalities. DialpadGPT aims to enhance employee efficiency, cultivate a more profound grasp of customer attitudes and emotions, and revolutionize the dynamics of team interactions with customers.

DialpadGPT is currently the driving force behind Dialpad's AI capabilities for select customers participating in the Early Adopter Program. The wider availability of DialpadGPT is scheduled for October 2023, when it will be accessible to all customers.

In other news, Dialpad has recently released a report showing that 70% of customer service professionals embrace the future of AI with no fear of job replacement.