SoundHound AI has joined the Toast Partner Ecosystem to allow restaurants to accept voice orders over the phone and transfer them directly to Toast's platform through SoundHound for Restaurants voice assistant.
This integration will be available to all restaurants using Toast's point-of-sale system (POS). Further, restaurants will be able to take more food and drink orders over the phone, via menu kiosks or at the drive-thru, and answer simple questions about business hours and location directions automatically.
The technology behind the assistant allows it to learn the menu of each business and can answer questions, accept modifications and even upsell, helping the restaurant process more orders.
“Restaurant customers want to place food orders quickly and with minimum hassle. Our fast, accurate voice technology allows them to do that by speaking as naturally as they would to a person. More restaurants are now seeing a fantastic return on investment from voice AI and a better customer experience. By integrating with Toast, we can’t wait to bring our simple-to-deploy solution to more restaurants,” says James Hom, Chief Product Officer at SoundHound.
SoundHound’s advanced system uses patented voice AI that can understand the natural human conversation, ignoring off-topic speech.
Ecosystem for the restaurant industry
Toast, a cloud-based, all-in-one digital technology platform purpose-built for the restaurant industry, has integrated SoundHound into its curated portfolio of more than 180 partners who also deliver specialized technology and services to help restaurants thrive.
One of the early adopters of SoundHound's solution, Georgia-based US Cafe, was able to deliver a higher level of service to dine-in customers because the voice AI ordering system took care of inbound calls.“We’re delighted to introduce SoundHound For Restaurant’s voice technology to our Toast Partner Ecosystem. With more restaurants finding a need to automate interactions like ordering and sales, we’re happy to be working with SoundHound to help optimize these functions and more. By bringing SoundHound to the Toast Platform, we’re helping restaurants keep up with changing guest expectations and deliver a more personalized experience to guests,” says Keith Corbin, Senior Director, Business Development at Toast.
