Cloud-based solutions provider SuccessKPI has integrated with Zoom to enable Zoom Contact Center customers to utilize advanced analytics and AI/ML technologies to enhance their operations.
This integration promises better experiences for both customers and agents by providing a reliable and centralized source of data for decision-making purposes.
"We're excited about our new product integration with SuccessKPI. This integration allows us to improve and deliver world-class customer experience (CX) to our business users," said Kentis Gopalla, Head of Ecosystem - Zoom Contact Center & Zoom Phone, at Zoom.
SuccessKPI's insight and action platform is a cloud-based analytics solution that Zoom customers can quickly and easily activate. Once activated, contact center managers and agents will have access to a comprehensive and actionable view of customer interactions across all channels. To help drive better business results, The platform offers a variety of visualizations and reports, as well as real-time playbooks and alerts.
Zoom Contact Center has recently partnered with Calabrio to provide Zoom Contact Center customers with access to an enterprise-level workforce management (WFM) solution.
"Teaming up with Zoom brings our visions of delivering great customer experiences (CX) for businesses across the globe together. With Zoom, our unified solution immediately improves businesses' ability to serve and delight their customers through advanced technology, analytics & actionable insights." said Emil Modugno, VP Sales and Channel, SuccessKPI.