SuccessKPI has unveiled its contribution to the innovative Maximus Total Experience Management Solution (TXM), a platform that transforms customer experience for federal agencies by providing trusted information and government services.
"Federal organizations are focused on critical missions to serve the nation. Our mission is to provide the most advanced CX technology that helps agencies better understand and respond to the needs of their diverse constituents within the contact center. And that special mission is accomplished through our partnership with Maximus," said Dave Rennyson, CEO at SuccessKPI.
Maximus TXM represents the next generation of customer experience and contact centers, integrating modern technologies, best practices, and advanced cloud AI-enabled CCaaS tools from SuccessKPI. This solution provides benefits for government agencies, including reduced onboarding costs, enhanced quality performance, and lower employee turnover.
A standout feature of this collaboration is the Agent Assist with Salesforce integration. This SuccessKPI solution enables Maximus TXM to seamlessly blend people, experience, data insights, and secure technologies into a platform for government service delivery. The platform leverages secure connections to Amazon Web Services and the Salesforce cloud.
Maximus TXM, powered by SuccessKPI, equips agency leaders with the tools to attract, hire, and train employees to enhance customer engagement. The platform optimizes operations for continuous program improvement using data-driven insights, all within a FedRAMP-compliant environment focused on government needs.
Elsewhere, SuccessKPI has launched its Unified Data & Reporting solution explicitly tailored for Zoom Contact Center users to provide a comprehensive suite of reporting, analytics, AI, and ML capabilities.
