GoTo has just unveiled nearly 60 new updates for its product lineup to enhance business productivity and facilitate growth for its customers, marking the third phase in GoTo's tri-annual release series.
“At GoTo, our focus is always on making things easier for our customers. Our latest product updates, integrations, and AI innovations are all part of our ongoing mission to lessen the workload for IT, enhance security, and increase productivity to give them back time to focus on what really matters,” said Damon Covey, Chief Product Officer, GoTo.
The company introduced this product lineup just a few months after announcing over 30 new features and integrations across its portfolio to help customers manage, secure, and connect their businesses faster.
Improved security and compliance features
GoTo Resolve's latest application updates ensure that third-party applications on managed devices remain up to date. Additionally, the newly introduced GoTo Resolve Asset Management system serves to safeguard businesses by overseeing and managing their inventory of IT hardware assets. This not only enhances productivity and streamlines device and user identification but also ensures adherence to compliance standards.
Streamlining complex workflows
With the latest enhancements, GoTo Resolve seamlessly integrates with Logitech's CollabOS, offering inbuilt remote access for video conferencing equipment. Moreover, GoTo Resolve introduces a new dashboard experience, enabling real-time monitoring of essential device metrics and helpdesk performance, along with the flexibility to customize helpdesk service email addresses.
Additionally, GoTo Connect updates aim to improve collaboration, boost team productivity, and enhance the customer experience. These updates include features like remote control meetings, shared inbox assignment visibility, and network probe alerts to proactively address potential network issues before they escalate.
AI and automation for facilitating tasks
The latest enhancements bring the power of AI and automation to the forefront, streamlining tasks and saving valuable time for IT teams and employees. GoTo Resolve Helpline provides end users with an extra support channel and offers AI-generated troubleshooting tips while they await assistance from an agent, making the support process more efficient.
Additionally, AI Chat Analysis for GoTo Connect promptly evaluates customer satisfaction through AI analysis and generates concise summaries of interactions, offering a deeper insight into customer conversations. GoTo Connect SMS Call Flow is a feature that simplifies SMS messaging integration into communication workflows, allowing for faster and more convenient connections with customers through a drag-and-drop interface.
Moreover, Dynamic Contact Matching in GoTo Connect enhances contact management by introducing easy-to-use functions for deleting, searching, and sorting contact information, making the process more efficient.
The company will soon release additional features, including the AI Assistant for GoTo Resolve that will analyze the health of devices and offer actionable recommendations to address issues. It eliminates the need for multiple manual data collection steps, making troubleshooting more efficient and streamlined.
Additionally, it will unveil AI-Powered GoTo Contact Center that will provide customers with topic and sentiment analysis, interaction summaries, and real-time conversation recovery, saving time and enhancing productivity for users.
Boosting customer service
Rescue now supports Intel vPro-enabled devices, expanding its OS support to include Linux and Chromebooks. GoTo Resolve introduces in-session VoIP capabilities for real-time voice support in remote sessions. Meanwhile, GoTo Connect offers an agent softphone that streamlines contact management, provides flexible meeting layouts, and allows for convenient customer grouping, making interactions more efficient and effective.
