Tanium Total Experience Enhances End-to-End IT Experiences via ServiceNow Integration

Converged endpoint management (XEM) provider Tanium has introduced Tanium Total Experience (TX) for ServiceNow. This offering combines Tanium's powerful XEM platform with the ServiceNow platform, delivering visibility, real-time data, and proactive issue resolution to organizations.

According to a survey, 89% of executives from growth-leading companies acknowledge the direct correlation between improved employee experiences and enhanced customer experiences. When employees are more satisfied, it leads to increased loyalty, reduced attrition rates, heightened innovation, and improved collaboration. With the integration of Tanium Total Experience and ServiceNow, organizations can leverage the capabilities of the Tanium XEM platform to boost employee productivity and expedite issue resolution using real-time data on endpoint performance.

This integration also enables automated self-service deployment and removal of software on employee devices through service catalog requests, freeing up employees to focus on strategic tasks.

“The customer experience has long been a top priority for the most successful companies and business leaders in the world. Customer satisfaction is at the heart of what drives higher revenue, expanded market share, and better adoption. Total experience is all about aligning employee and IT agent experiences to achieve more impactful customer outcomes. It allows IT agents the ability to more effectively investigate, automate, and remediate at scale – while enabling employees to spend their time focusing on customers, and ensuring that they are not impacted by poorly integrated sets of tools and inefficient quality of data,” said Rob Jenks, senior vice president of corporate strategy, Tanium.

The introduction of Tanium Total Experience (TX) helps employees address and resolve issues on their own, relieving IT workers from tedious tasks. This enables IT teams to concentrate on critical issues and innovations directly impacting customers. Organizations that effectively implement the TX solution can achieve maximum return on investment (ROI) and outperform competitors by a margin of 25% or more.

Providing customers with all-time visibility  

Tanium Total Experience for ServiceNow allows customers to gain visibility into every endpoint in their IT infrastructure, including real-time monitoring and advanced reporting. It enables proactive identification and remediation of incidents via automated and integrated workflow alerts. The solution also minimizes helpdesk ticket creation by providing end-user self-service and independent remediation offerings.

Moreover, it offers early detection and alerts for unplanned changes, helping to prevent service degradation, outages, or non-compliance. Tanium Total Experience allows targeted risk identification, reducing assessment and remediation timelines while improving end-user sentiment.

It also allows software deployment directly from ServiceNow, ensuring proper entitlements and licenses while increasing employee satisfaction and IT support performance through automated self-help capabilities.

Customers increasingly seek a unified approach to consolidate tools and teams, simplifying processes and reducing complexity. The primary benefits identified from this integration include enhanced collaboration across teams, streamlined workflows, and improved time and cost management through shared data.