Contact center platform UJET has launched UJET Connect, a new feature that enables customers to seamlessly transition to the UJET cloud platform. The new option provides companies to seamlessly migrate from their existing platforms to the cloud, leveraging commercial incentives to reduce the costs of transitioning.
“Customer service is the heart and soul of every company and the contact center is the primary communications conduit with the customer. That direct connection must always be open and available. Service consistency and business continuity for the contact center is fundamental to the success of every company, and UJET Connect ensures a fast, easy, and uninterrupted transition to the cloud for new UJET customers,” said Anand Janefalkar, Founder and Chief Executive Officer, UJET.
UJET Connect program provides contact centers with a smooth transition method from the current platforms, both hybrid and on-premises systems. The feature also provides Cisco, Avaya, and Genesys customers with a pre-migration assessment package free of charge.
UJET Connect includes a business case assessment, as well as a cost-benefit analysis and consultation for the cloud transition.
In addition, the feature offers a complete catalog of current capabilities, together with an in-depth gap analysis comparing the current and desired future state.
Robin Gareiss, Chief Executive Officer and Principal Analyst, Metrigy, said that the new option "gives CX leaders the information they need to make an educated decision", highlighting the value of business case assessment and cost-benefit analysis.UJET aims to bring innovation to the contact center market and help customers get accustomed to new changes. The company has offered cloud solutions to contact centers that may help eliminate traditional flaws in customer service operations. UJET states that its offering "helps customer service providers future-proof their operations."